Got the same issue and I’ve expressed the urgency on this matter, was asked to re-submit a picture of my driver license and then later asked to submit a picture of my passport, it’s been a month since then and still going
Every time I reach out the response indicates no updates without any additional context
aelkhatib
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I am having the same problem where I got into 2 different scenarios
SCENARIO #1
Filled in my info (automatically populated)
took a phot of my Driver's License (Front and Back)
and got Failed to Verify
Did it all over again, and got the same result
SCENARIO #2
Filled in my info (automatically populated)
took a phot of my Driver's License (Front and Back)
and got a Photo Upload Issue, Retake
retook the pictures and went back to SCENARIO #1