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Updated screenshots don't reflect for reviewers when editing a rejected submission
Hello there! Two weeks ago our app store submission was rejected, citing 2.3.3 (inaccurate metadata) - specifically, screenshots that were out-of-date. We happily replaced the screenshots with ones of the current version and resubmitted, but were once again rejected on the same grounds. After quite a few attempts at fixing the issue and our noticing with every rejection that the reviewers' explanations always reference the original now-replaced screenshots, we are starting to wonder if there isn't a bug somewhere that is preventing them from seeing the ones we've uploaded since. Since we haven't heard back from Apple Support or the appeals team, we thought we'd ask here: Has anyone experienced something like this before? Does anyone possibly have any advice on what to do in this situation? Thanks in advance for your help!
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Jun ’24