Hi, I have an odd issue: I was expecting the payment for the last period and until today in "Payments and Financial Reports" it was saying "Expected payment date March 2nd" but today it says "Balance carried forward".
Do you know what "Balance carried forward" means and/or did you encountered the same issue? Could be an error of the new "Payments and Financial Reports" module or was there a problem sending me the payment?
Of course, the payment isn't in my bank account yet.
Same problem here. I have the same text "Balance Carried Forward" where "Paid" used to be. In FAQ you can find that it means that amount has been been rolled over to the current period. Of course, no payment happened yet.
If I understand it right, some of us are destined to get January's earnings during the next pay date. That would be the first time for me in 3 years to have such a shift.
Before the new design of this iTunes section it was saying 3rd of March as a payment date, and payment date was always Thursday. Now as you noticed, the new reporting module was saying 2nd of March would be a payment date. In the end there is no payment date at all 🙂.
Probably a hiccup connected to moving to a new reporting module. I guess this might represent a problem to indie developers dependant on iTunes earnings.
I sent a question on this situation to Apple's Finance Support.
No payment received here either. For me it's "balance carried forward", too. In the old UI the payment date was stated as 3rd March.
Yes, I have this problem too.
UPD: I got the payment. Most likely, an error in the status text.
More news from me. Money for January 2016 came to my account just a moment ago (3rd of March 2016 10:30 UTC). Status in iTunes Connect is still "Balance carried forward". So I guess this is just a temporary and short lasting hiccup that happened.
I have same problem.
Same problem - Balance Carried forward. Hope it gets resolved soon!
Thank you all for your replies!!
Awesome to hear that you received your payment 🙂 ! I hope to also receive it soon without any issues.
Indeed, it seems that there's an issue with the new module. I'll update this topic if and when I receive the payment.
Same problem - Balance Carried forward
UPDATE
Payment received
Has anyone had their exchange rates posted yet?
(I've been paid, but I need the exchange rates so I can turn around and pay royalties.)
UPDATE: The status has changed to "PAID" 🙂.
I only started to receive payments mid February from my apps and that might have been a threshold issue (So no problem there) but my March earnings were double Feb and April earnings doubled March. The entire time in the "Payments" section it has said - 'Balance Carried forward'. I have not received one payment from Apple?
Anyone have any ideas on this one?
Thanks
A.T
How about your case now? Did you get payment from Apple?
I also encountered such a problem, how to solve it, did not respond to the mail?.
Have the same issue
They have carried balance forward for 4 months. Currently owed 80k and can't get a response. Any help appreciated
Same issue.
September payment was returned.
Description and payment reference number not provided.
Support is still silent.
Moreover our team cannot send emails to @apple.com, apple's mail server always return our emails with error "550 local policy violation".
John1 do you have expected payment date for october reports?
This happened to me a few months ago, and it happened this month too. The first time it was because iTunes Connect silently started asking for the Account type in banking details. You had to select individual or corporation. I was getting paid on time for years before this, to the same account and had made no changes to it. As for today’s missing payment (which is way over the minimum threshold) I have no clue. Again I just get the “Balance Carried Forward” message and of course, no expected payment date.
Here’s what’s infuriating about this.
1. No message at all as to why this is happening. Not now, not last time. I stumbled onto the solution previously and when I finally got an email back they shrugged it off like I had the incorrect information in my banking details and I had already fixed it.
2. When I called up Support last time, they said to email the financial department and wait a minimum of two weeks for a reply! Yes folks, two weeks. And there’s no option to call them.
3. Some of us actually treat developing for Apple like a job and expect to be paid on time, and have financial commitments that depend on these payments. So it’s crazy to me that with Apple’s success they can’t afford to staff enough people to handle talking to us or at bare minimum respond to an email with in a day or so.
Is there any chance I’ll get a payment a few days or weeks late once this gets resolved? I’m not holding my breathe as I have a feeling I’ll just have to wait till the next payment cycle.
Apple, I love you guys, but you can do so much better in this department.
Same issue here. I have not changed any bank account info for about a year, and did not have any problems with payments during this time. A week or so ago I looked at the Reports Payments page and the planned payment date was set to March 7. When there was no payment on that date, I went to Reports and Payments page again an there were no planned or paid date but it said 'Balance Carried Forward'. It is almost a week passed from the original planned payment date, and I still have not got the payment. I wrote to the support a few days ago and yesterday they replied and said they are investigating the issue and that they will let me know when they get more info. So I hope they will resolve it soon. I don't want to wait for a month for this payment couse ItunesConnect is my the only income source.
Do you have any updates so far?
Same issue here. Did it get resolved for anyone yet?
More people in this thread: https://forums.developer.apple.com/thread/114502
Are you using russian bank?
No, US bank. Thats good that something is changing. Let us know if it goes to Paid for you, hopefully it does soon.
Have not got any responses from the support. I have an idea why this happened. I wrote about it in the other related thread https://forums.developer.apple.com/message/352846#352846
Still nothing changed 😟
When this happened to me, I had given Apple the checking account number off a check. Well the checks were very old, and normally that shouldn't matter, but it turned out my bank had been trying to phase out those checks for years. So after a while they just got ****** enough I was still using them that they told Apple they weren't going to deal with it anymore.
And yes, it took a full 2 weeks for someone to get back to me on Apple's side. I guess they had to sail my request to The Iron Bank and back again.
