IAP: "account not in this store" error with test flight

Question

mikeybycrikey OP

Created Apr ’18

Replies 2

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Participants 2

I've got an existing app that I am trying to add in-app purchase to.

This has worked in testing but I have now submited it to test flight. Testing under my own account, I am getting the message:

"Account not in this store: Your account is not valid for use in the New Zealand store. You must switch to the U.K. store before purchasing"

This seems rather weird. Anyone got any ideas?

I have tried switching to the UK app store and the purchase process seems to go further but I don't really want to purchase the IAP on the wrong store without knowing more.

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Answer 1

pianonik OP

Jul ’24

We have been blocked for almost 2 months by the same issue. Look at these 2 threads

https://developer.apple.com/forums/thread/759989

https://developer.apple.com/forums/thread/758919

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Answer 2

pianonik OP

Aug ’24

(see https://forums.developer.apple.com/forums/thread/759989)

We have been in contact with Apple about this bug for months and very little response and no movement forward. Here is what I send our contact this morning:

Apple,

What is going on with this eCommerce bug in the testflight sandbox?

Again restating, Beta testers OUTSIDE THE US for our app GeoShred Studio are unable to do testflight sandbox eCommerce. The eCommerce flow believes that they are in the US Store and throws up an error dialog. The “Change Stores” button on the dialog fails. |

We believe that there is a bug in the eCommerce flow where part of the flow is NOT looking at the region setting and is assuming that the machine is in the US.

This bug has blocked us for over 2 months. At this point there are 13 other developers in the developer forum reporting the same bug.

This is clearly a bug and is blocking our beta testers from giving us beta feedback. Given that testflight fails we have no confidence that production will work. Shipping “blind” with eCommerce failing would do harm to our business.

We have provided all data that has been requested. We have provided a public link to GeoShred Studio so that a DRI outside the US can reproduce the problem.

When I ran Liquid Audio/Digital Media with Walmart as my primary customer, eCommerce was mission critical. If there was an eCommerce bug we would get all stakeholders in a “sunrise room” and work until it was solved. I’m struggling to understand how a 3 trillion dollar company can let an eCommerce issue slide for months.

PLEASE RESPOND TO US WE, NEED APPLE TO FIX THIS BUG.

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