Scan Advanced App Clip Experience QR code does not open App Clip Card

Question

see-the-wind OP

Created 2d

Replies 6

Boosts 0

Participants 3

Hi guys, we have been stuck on this issue for over two weeks, please help.

Problem

We created a advance app clip experience which is current in Received status. We expect scan the QR code of the url of the experience will open app clip card (Using the iOS system scan tool in the control panel), but it opens the Safari to display the url.

We have search the internet for a few days and contact apple support, but it does not resolve the issue, and we are suggested to find help here.

Sample QR code that should open the App Clip Card when scanned

There are the details to help diagnostic.

apple-app-site-association file content

{
    "applinks": {
        "apps": [],
        "details": [
            {
                "appID": "F9B4LW56P8.com.pisenpower.ChargerRental",
                "paths": [
                    "*"
                ]
            }
        ]
    },
    "appclips": {
        "apps": [
            "F9B4LW56P8.com.pisenpower.ChargerRental.Clip"
        ]
    }
}

The AASA file is located at: https://public.pisenpower.com/.well-known/apple-app-site-association

The associated domains config

Full app target:

applinks:public.pisenpower.com
appclips:public.pisenpower.com

App clip target:

appclips:public.pisenpower.com

The advanced app clip experience list

The Settings - Developer - App Clips Testing - Diagnostics outputs

From an iPhone in China

From an iPhone in USA

The From Your Website section's outputs are different. For both diagnostics, The Register Advanced Experience, App Clip Published on App Store, and Associated Domains under Codes and Tags section are not marked with the green checkmark.

Scan the QR code of the default app clip experience link,

The system opens the App Clip Card successfully. URL:

https://appclip.apple.com/id?p=com.pisenpower.ChargerRental.Clip

Click the Open button of the Smart App banner can open the app clip card

If more information is needed, please let me know.

Boost

Answer 1

see-the-wind OP

2d

Additional: scan the QR code can open the full app if it's installed. Our app name is Pisen, which is available in all countries.

0

Answer 2

see-the-wind OP

2d

From Your Website section from different iPhones now have the same results. It's caused by redirection when accessed from USA (Our server side implemented this). The redirection is removed now.

0

Answer 3

ios-enthusiastic OP

2d

We are on the same boat, @see-the-wind. Let me know if you find something or if it starts working for you with advance app experience.

0

Answer 4

see-the-wind OP

1d

It works now. We did nothing, all the config is the same. I guess we just have to wait. Scanning the QR code finally opens the app clip card. We tested on a few devices, sometimes the app clip icon doesn't appear in the camera view when scanning, maybe it's a network issue.

The Advanced App Clip Experience status is still Received, but the App Clip Diagnostics have all green check marks.

It looks like the Advanced App Clip Experience will only take effect if it passes the diagnostic tests. Received status doesn't guarantee that. And the status doesn't need to be in something like Published which is referred in other forum threads.

0

Answer 5

see-the-wind OP

1d

It takes about two days for the advanced app clip experience to work once the full app is accepted for distribution. And it still doesn't work on some devices. I think it's a CDN cache issue, maybe some of Apple's servers around the world haven't updated the data.

In previous builds, we have tried a few different Associated Domains configurations because we don't know which one is right. If the issue is caused by caching, the appclips:public.pisenpower.com part, in the full app target, may not be needed. Since it works now, we will still leave it there.

1

Answer 6

DTS Engineer OP

Apple

1d

It takes about two days for the advanced app clip experience to work once the full app is accepted for distribution.

After Apple approves your App Clip, it may unexpectedly take some time for your App Clip to be available in all the countries or regions you select in App Store Connect as you experienced it.

0