Hi all,
I have an app that is already released in the App Store, and I recently submitted a new version for bug fixes only. Normally, updates are accepted within 24 hours. However, this time, my submission was unexpectedly rejected for the following reason:
The app preview includes content that does not sufficiently show the app in use. Specifically, the app preview:
- Shows footage other than the app in use, such as images of the home screen.
This feedback is surprising because the app preview video has been approved in previous versions, and I made no changes to it in this submission.
Importantly, the reason for including the iPhone's Home Screen is to showcase a critical function of the app—interacting with it via Siri when the phone is locked. I am unsure how to demonstrate this key feature without showing the phone's Lock Screen. I have attempted to explain this in my responses and even uploaded a YouTube video to clarify the app's functionality, but I continue to receive generic, templated feedback.
I also raised an appeal, but it has been over 7 days without a response. Has anyone else experienced similar issues? How did you manage to navigate this situation?
Thank you for your help!