Hello Developer Community,
I'm facing a critical situation with our company's Apple Developer Account. We are unable to access our account because:
- The admin of our Apple Developer Account is a former team member
- We cannot reach this person anymore
- We need to regain access to maintain our app on the App Store
Questions:
- What is the official process to recover account access in this situation?
- What documentation will Apple require to verify our company ownership?
- Who should we contact at Apple to start this process?
Any guidance from developers who have experienced a similar situation would be greatly appreciated.
Note: I'll be happy to provide more details if needed, while keeping sensitive information private.
Thanks in advance for your help!