When trying to add a tester to app.connect for use as a tester for TestFlight I get error "A user with this email address already exists on this team."
I have tried various suggestions in the forum with no success.
The user email has previously been used and had been assigned as tester to app and was able to connect and install app on testflight.
Previously they were running TestFlight on iPad and we were looking to add TestFlight to iPhone as well but I was unable to resend invite so I followed suggestions and removed the user. First I removed tester from just the app and this didn't work, then I removed them as a tester under Users and Access.
Now when trying to re-add the user using their Apple ID associated email I get the error that email exists.
I have checked under User and Access as well as under each app that they are no longer listed. Their email doesn't show under User and Access nor does it show in any expired app but shows as deleted under All Testers under TestFlight tab.
When trying to add user I also tried using different role and user name.