Hi All/Apple Team,
We have been applying for our app approval at apple App Store connect since last 3 weeks. Initially there were issues which we eradicated but lately (since last 1 week) Apple reviewer is rejecting our app due to in-app purchase.
We requested them to approve the In-App subscription first and then test the app but reviewer is not doing that.
We requested them to follow the procedure given in the app and explain to us the issues but when we get the error as attachment, no specific explanation is given along with it.
Classic case being: We got the attached snapshot under error category but nowhere in the notes there were explanation that why is the error, when even the snapshot shows the purchase is successful.
We requested call with the App Reviewer to understand their pain point but apart from 1 call we don't receive call from them so we can understand what's wring during testing.
We are just given a generic note and asked to fix something when there is not error at all and the app works perfectly fine in test flight. No recourse to discussion with Reviewer or nothing.
Is there any way, we can escalate this issue higher up in Apple or we have to keep on submitting the app and keep on getting rejections, as we don't know what's the issue, so how can we correct it.
Can someone please explain what's wrong with the attached snapshot and why it is considered a failure in apple review?
One tester in apple is able to test the same functionality successfully, other reviewer says we are not able to purchase anything, how can it be possible given that nothing we have changed in the app.
We need help or someone in apple to talk to us.
