4.3 A Spam Design

Question

yohanim OP

Created 1w

Replies 3

Boosts 0

Participants 3

Hi there,

I need your help with a specific issue we're facing. We recently submitted our app, but it was rejected for violating Apple's Guideline 4.3 (Spam Design).

Our situation is unique: our principal company ceased operations in 2020 due to the COVID-19 outbreak, and the previous app is no longer functional. The Apple Developer account and web services associated with it are also inactive. We're trying to rebuild using the legacy source code from the previous company.

We don't have access to the old app or the Apple Developer Account, but we do have the source code, which is built using Xamarin. Our Android app, which uses the same codebase, is already live, and we're attempting to upload the iOS version.

The support team has asked us to change the app concept, but this isn't feasible due to the app's purpose: it's designed for monitoring and reporting within our hotel management system and isn't open to the public. Changing the app would require significant alterations to our business flow, re-educating our customers, and impacting our Android app, which shares the same codebase.

Could someone experienced with Guideline 4.3(a) assist us with this issue? Your help would be greatly appreciated.

Thank you.

Boost

Answer 1

Claude31 OP

1w

So, the previous app is no more available on the appstore ?

Did the previous company provide to the new company an official letter certifying they have transferred all the rights on the app ? That could be a first step to try to prove reviewers that it is not a spam. But not sure it would be enough. Anyway, you could try.

0

Answer 2

App Review OP

Apple

1w

Thank you for your post. We've begun investigating this issue but we've been unable to locate your app submission to provide further assistance. Can you provide the name and App ID associated with the app? These can be found in App Store Connect in the App Information tab.

0

Answer 3

yohanim OP

1d

H App Review

I apologize for the delayed response. The name of the app is MaxOn, and the App ID is 6465966911. I would appreciate your assistance given the current circumstances.

Thank you.

Hi Claude31,

Thank you for your response. We have received an email informing us that operations will cease due to the COVID-19 outbreak, and that all the source code will be transferred to us. Does this will work?

Thank you.

0