Regarding Account Deletion (Guideline 5.1.1(v)):
Our e-learning app has been rejected in App Review regarding compliance with guideline 5.1.1 (v) Account Deletion.
The following is our query:
We are including a button that links to the account data deletion request page on our website. This will be placed on the Profile Tab/Page of the app. Will this be sufficient to meet Apple’s guidelines for data deletion requests?
The above query is based on the following instruction provided by the Apple Support/review team:
The app supports account creation but does not include an option to initiate account deletion. Apps that support account creation must also offer account deletion to give users more control of the data they've shared while using an app.
Apps that support account creation must also offer account deletion to give users more control of the data they've shared while using an app. If users need to visit a website to finish deleting their account, include a link directly to the website page where they can complete the process.
Follow these requirements when updating an app to support account deletion:
- Only offering to temporarily deactivate or disable an account is insufficient.
- If users need to visit a website to finish deleting their account, include a link directly to the website page where they can complete the process.
- Apps may include confirmation steps to prevent users from accidentally deleting their account. However, only apps in highly-regulated industries may require users to use customer service resources, such as making a phone call or sending an email, to complete account deletion.
Next Steps:
- Update the app to support account deletion. If the app already supports account deletion, reply to App Review in App Store Connect and identify where to locate this feature.
- If the app is unable to offer account deletion or needs to provide additional customer service flows to facilitate and confirm account deletion, either because the app operates in a highly-regulated industry or for some other reason, reply to App Review in App Store Connect and provide additional information or documentation. For questions regarding legal obligations, check with legal counsel.