App Clip Advanced Experiences don't get published

App Store Distribution & Marketing App Store Connect
chbeer OP
Created Sep ’24
Replies 12
Boosts 4
Views 833
Participants 8

We have an app with a few App Clip Advanced Experiences. Since around 28th of August the status of the experiences seems to be stuck in either CREATE_SUBMITTED or UPDATE_SUBMITTED and they don't get updated to PUBLISHED anymore.

I found this in the experiences JSON loaded by AppStoreConnect when editing the experiences:

"statuses": {
    "doc_count_error_upper_bound": 0,
    "sum_other_doc_count": 0,
    "buckets": [
        {
            "key": "PUBLISHED",
            "doc_count": 182
        },
        {
            "key": "CREATE_SUBMITTED",
            "doc_count": 7
        },
        {
            "key": "UPDATE_SUBMITTED",
            "doc_count": 3
        }
    ]
},

This shows that 10 experiences are stuck in other status than PUBLISHED.

I created a Feedback with ID FB15041208 and a DTS last week.

This is REALLY important for us to be fixed immediately since we have customers that rely on this!

Replies  12
Boosts  4
Views  833
Participants  8
chbeer OP
Sep ’24

To add to this: the status shown in the list of Advanced Experiences is always "Received" even though it's not in the experiences JSON.

0
poca OP
Sep ’24

I have the same issue, it also starts at the end of August.

1
lyonlui OP
Sep ’24

How long does it usually take for App clips to take effect, after the full app is released on the App Store? My full app has been available for a day on app store, but the Diagnostics shows that the app clips have not been published on the app store.

0
janenalleman OP
Sep ’24

I am experiencing similar problems, did you hear back from Apple on this?

0
mr_app OP
Sep ’24

We experience the same issue and have not got any answer from apple since 11 days now of how to fix this issue

0
janenalleman OP
Sep ’24

@mr_app Where did you ask if I can ask? Did you get acknowledgement somewhere? It looks like the Apple engineers are currently not aware and this is considered an end-user issue, but it looks like their propagation is affected.

I did use one of my two technical support slots today to hopefully have someone look into it. My app relies on App Clips and it is the reason why I bought my Developer License in the first place, so I hope they can solve this shortly as I need to meet client deadlines.

1
janenalleman OP
Sep ’24

Update on my case: code level support just redirected me to my feedback report… which got closed because they wanted me to include a screen recording of the issue (I did post a screen shot of the diagnostics output but apparently that wasn’t enough). Not sure what else to give them, I don’t think they really read the report as they indicate there are no similar reports while multiple people on this forum have been complaining with their feedback report. Hope your outreach goes smoother

1
mr_app OP
Sep ’24

I haven’t received a direct response from Apple yet, but as of this morning, the Advanced Experiences feature is working for me again! How is it working for the rest of you?

1
DTS Engineer OP
Apple
Sep ’24

@chbeer , @janenalleman , @lyonlui , @mr_app , @poca, The issue was resolved. Please try to launch your App Clips again and let us know if you can still reproduce the issue.

1
adamtwo OP
Oct ’24

I'm having this same exact issue. My app clips have been stuck in "Received" state for weeks with no approval or sign of approval, even while my app with those app clips has been approved.

0
adamtwo OP
3w

I am having the sam exact issue. Our app clips havent been approved for weeks while our App has.

0
stefanator OP
3w

We have also submitted an app update after adding an Advanced App Clip Experience. The app update was approved the same day, but the App Clip Experience is still simply "Received" two days later.

The App Clip Diagnostics states that "No Advanced Experience is registered for this URL."

Are the app and App Clip review processes decoupled if the App Clip Experience is still "Received" after the app update itself was approved?

When should we expect a "Received" App Clip Experience to transition to "Published"?

0
App Clip Advanced Experiences don't get published
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