We're writing to inform you that your company isn't in compliance with the Apple DeveloperProgram License Agreement (DPLA) Section 11.2 (Termination) states

Everyone, I received an email on July 14th that read as follows:

Hello Beijing DuoBaoLingDong Technology Co., Ltd
We're writing to inform you that your company isn't in compliance with the Apple DeveloperProgram License Agreement (DPLA)
Section 11.2 (Termination) states:
(g) if You engage, or encourage others to engage, in any misleading, fraudulent, improperunlawful or dishonest act relating to this Agreement, including, but not limited tomisrepresenting the nature of Your Application (e.g., hiding or trving to hide functionality fromApple's review, falsifying consumer reviews for Your Application, engaging in payment fraud.etc.).
Be aware that manipulating App Store chart rankings, user reviews or search index may result inthe loss of your developer program membership
Please address this issue promptly
Sincerely,
Apple

On the day we received the email, we found that when we searched for a very important keyword in the APP Store in China, our app could not be found at all, resulting in a sharp drop in the number of new applications. That keyword in China was artificially blocked by Apple. But other places like the United States can be searched normally. We have analyzed it, and there may be the following three causes,

  1. Use SKStoreReviewController to seek praise function;
  2. Some of the keywords filled in do not have any connection with our APP, and may be suspected of rubbing words;
  3. Recently, we have been advertising and promoting investment streams, but they are all formal platforms such as Pangolin and Kuaishou;

Therefore, the following three changes were made and the version was issued:

  1. Remove the SKStoreReviewController review function code;
  2. Modified the search keywords;
  3. Stop the promotion stream

After the release of the version, I replied to Apple by email explaining the situation and our changes, but Apple did not reply to us. It has been more than a month now, and that keyword is still blocked. Do other developers know how we should solve this matter?

Hi,

Sorry to hear you've received this email. We're are in a similar situation except that we didn't do any of what you said you had done. Although we did experience some drop in downloads, we can't figure out if we had anything to do with it. Same app, same content. In relation to the message, did they ever come back to you with an answer? Did you ever see this message in your App Store Connect dashboard or developer page?

I appreciate your response Thank you

We're writing to inform you that your company isn't in compliance with the Apple DeveloperProgram License Agreement (DPLA) Section 11.2 (Termination) states
 
 
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