Rejection because subscriptions unavailable at time of review

This is the first subscription submission for this existing/distributed app.

This is the rejection message:

Specifically, your app did not load any subscription offers at launch and no further content could be accessed.

The app works correctly in simulator, on device and TestFlight. I am using a sync'd StoreKit configuration file.

The app has no functionality at all without the subscription being available to the app. It seems the app is being tested independently of the subscription upon first launch. Or said differently, the app is being tested without a subscription being available because the subscription has not been approved and available at the time the app is first launched for testing.

It seems the reviewers aren't making the subscription available at the time of launching the app for testing as is the case in XCode, on device and within TestFlight - the subscription is always available in those environs.

Is my analysis correct, close, a mile off or ...?

Thanks for your help and insight.

Answered by App Review in 798776022

Thank you for your post. We're investigating and will contact you in App Store Connect to provide further assistance. If you continue to experience issues during review, please contact us.

Accepted Answer

Thank you for your post. We're investigating and will contact you in App Store Connect to provide further assistance. If you continue to experience issues during review, please contact us.

Apparently I was premature as the app got rejected once again for the very same reason. The circumstances are the same.

I sent a support request with case #: 102365830295

I have no way to change the app review environment. The subscription is unavailable ONLY in the app review environment.

Is there ANYTHING I can do to resolve this?

Rejection because subscriptions unavailable at time of review
 
 
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