Our app is being rejected for ‘1.4.1 Physical Harm’ with the reason ‘We are still unable to locate links to medical sources in the app.’
Firstly, to clarify, we don’t offer any form of medical or health advice. The app is a diet tracker.
We have a guide in the app where literally every paragraph and every page has links to books, research, etc. In the ‘About Us’ section, we include a list of qualified professionals we work with, including mini bios for each one. These professionals either author or review our content.
Despite providing screenshots and evidence, we keep receiving the same feedback: ‘We are still unable to locate links to medical sources in the app.’
I’m not sure if it’s a good approach to appeal since we’ve never had this issue before and the app has been on the App Store for 12 years.
We’d rather resolve this with the reviewer, but it’s hard not to think that there is bias.
Any advice would be appreciated.
