"account not in this store" error when testing inApp purchase

We have been struggling with a similar problem for 6 weeks. Our beta testers cannot do IAP eCommerce if they are NOT in the US.

I thin that your theory #2 is correct. This is likely a bug and an Apple DBA or coder will need to fix it. See our submission here:

eCommerce for testflight users outside US fails

Same problem here. Completely stuck.

I've sent a TSI in, asking DTS engineers to respond. No idea whether they will.

Hello all!

Please file tickets via https://feedbackassistant.apple.com/, include a TestFlight invitation URL, and post FB# ticket numbers here.

I have the same problem now.

The TestFlight app has the same problem, and the AppStore app does not have a Region issue.

(see https://forums.developer.apple.com/forums/thread/759989) We have been in contact with Apple about this bug for months and very little response and no movement forward. Here is what I send our contact this morning:

Apple,

What is going on with this eCommerce bug in the testflight sandbox?

Again restating, Beta testers OUTSIDE THE US for our app GeoShred Studio are unable to do testflight sandbox eCommerce. The eCommerce flow believes that they are in the US Store and throws up an error dialog. The “Change Stores” button on the dialog fails. |

We believe that there is a bug in the eCommerce flow where part of the flow is NOT looking at the region setting and is assuming that the machine is in the US.

This bug has blocked us for over 2 months. At this point there are 13 other developers in the developer forum reporting the same bug.

This is clearly a bug and is blocking our beta testers from giving us beta feedback. Given that testflight fails we have no confidence that production will work. Shipping “blind” with eCommerce failing would do harm to our business.

We have provided all data that has been requested. We have provided a public link to GeoShred Studio so that a DRI outside the US can reproduce the problem.

When I ran Liquid Audio/Digital Media with Walmart as my primary customer, eCommerce was mission critical. If there was an eCommerce bug we would get all stakeholders in a “sunrise room” and work until it was solved. I’m struggling to understand how a 3 trillion dollar company can let an eCommerce issue slide for months.

PLEASE RESPOND TO US WE, NEED APPLE TO FIX THIS BUG.

We are on the eve of our product launch and we still have not heard back from anyone about this problem (TestFlight IAP eCommerce does not work outside the US)  As of two days ago, our beta testers in Canada, India, and Italy have reported that TestFlight IAP eCommerce is still not functioning outside the US. Testers within the US are able to use TestFlight IAP eCommerce without any problems.

We have been diligently updating our Feedback Assistant Ticket (FB13878109), our developer support ticket, and our posts in the developer forum, but we have yet to receive a response from Apple.

Given the uncertainty regarding IAP eCommerce functionality outside the US in Apple's production environment, we plan to proceed with a "soft launch" with no public announcement. We have three beta testers in Canada, India, and Italy who will test the eCommerce functionality immediately after launch. If it works as expected, we can move forward. If not, we will need to limit GeoShred Studio’s availability to the US only.Apple, If you could assist us in escalating this issue to ensure a resolution, it would be greatly appreciated.