What are your experiences with "Code Level Support," and how should it work?

Developer Tools & Services Apple Developer Program
Kivg OP
Created Jul ’24
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Hi,

I need to hear about your past experiences with the "Code Level Support" or TSI.

My previous two support requests (about System Extension development ) have been silently ignored. Is there a way to track the status? Should I receive a ticket ID in response to a request? How long should I wait before I see the actual status of the case?

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ssmith_c OP
Jul ’24

in the past, I've received emails from dts with case ID numbers, usually the same day I submitted the request.

An actual reply from a person takes a bit longer, depending on weekends, holidays, the complexity of the request.

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What are your experiences with "Code Level Support," and how should it work?
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