Guideline 5.1.1 - Legal - Privacy - Data Collection and Storage

Hi,

I have an issue with App submission.

My flow is:

  1. show third party cookie consent banner (is an external SDK)
  2. show ATT Apple with this message
  • "Allowing tracking will enable more personalized ads for you."

Apple says this:

You collect data to track after the user selects "Ask App Not to Track" on the App Tracking Transparency permission request. Specifically, we noticed the app accesses web content you own and collects cookies for tracking after the user asked you not to track them. Next Steps To resolve this issue, please revise the app so that you do not collect data for tracking purposes if the user does not give permission for tracking. Alternatively, if you do not collect cookies for tracking purposes, revise the cookie prompts that appear in the app to clarify you do not track users.

in the rejection they put the ATT alert and the third party banner as the screen

Do you have any input on this as Apple never says things clearly about what the problem is.

Thank you

You do not answer to reviewer's comment:

collects cookies for tracking after the user asked you not to track them

Is that the case or not ?

Even if user has accepted cookie banner request, if he/she denies ATT, you cannot do any tracking.

Thank you for your post. We've begun investigating this issue but we've been unable to locate your app submission to provide further assistance. Can you provide the name and App ID associated with the app? These can be found in App Store Connect in the App Information tab.

Hello ,

I have the exact same issue. Could you please tell me how we could solve this?

Thanks a lot!

Guideline 5.1.1 - Legal - Privacy - Data Collection and Storage
 
 
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