Transporter 1.3 Error

Question

Created May ’24

Replies 7

Boosts 0

Participants 4

Upon attempting to load an .ipa file from our build system into Apple Transporter 1.3 (newly updated this week from 1.2.5), the following error was presented. This occurs when selecting the file to load (or drag/drop the .ipa file onto the app).

Never seen this before and it is unclear what the issue is (and why it might persist for 24 hours) or why it mentioned macOS App. This is an iOS/iPad app (not a macOS app) but the iPad app can be installed on a Mac as many iPad apps can.

I had another Mac with the 1.2.5 version of Transporter and the same file was loaded (and then uploaded to the App Store) without a hitch.

Does anyone have any idea or has seen something similar?

Answered by App Store Connect Engineer in 788419022

Hi @billdog @Tyler_actionflow thank you for your patience here! Can you please check if your main Info.plist contains the key LSMinimumSystemVersion. If so, please remove it or rename it to MinimumSystemVersion. LSMinimumSystemVersion is for macOS apps.

Thanks!

Boost

Answer 1

Tyler_actionflow OP

May ’24

Has anyone found a work around for this? We are getting the same error on version 1.3, but on our only Mac for our company.

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Answer 2

App Store Connect Engineer OP

Apple

May ’24

Hi @billdog @Tyler_actionflow , thank you for reaching out. Can you please file a Feedback Assistant and attach a sysdiagnose and the log file in your ~/Library/Logs/Transporter folder? Please reply back with your Feedback Assistant ID once it's filed.

Thank you

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Answer 3

billdog OP

May ’24

I had previously opened a Feedback Assistant on May 8th (ID: FB13788846). I have attached the requested files.

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Answer 4

App Store Connect Engineer OP

Apple

May ’24

Thank you! We are looking into this.

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Answer 5

App Store Connect Engineer OP

Apple

May ’24

Accepted Answer

Hi @billdog @Tyler_actionflow thank you for your patience here! Can you please check if your main Info.plist contains the key LSMinimumSystemVersion. If so, please remove it or rename it to MinimumSystemVersion. LSMinimumSystemVersion is for macOS apps.

Thanks!

1

Answer 6

walldude OP

May ’24

Same issue here. Any suggestions for finding an older version of Transporter to download/install to help me fix this issue? I'm unable to edit the Info.plist file directly...

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Answer 7

billdog OP

4d

Although I had accepted the answer from the App Store Connect Engineer (as it does get around the error in Transporter 1.3), it presented a new problem after uploading the app. Without the LSMinimumSystemVersion key in the Info.plist, I get an email from App Store Connect with the following issue:

ITMS-90899: Macs with Apple silicon support issue - The app isn‘t compatible with the provided minimum macOS version of 11.5. It can run on macOS 12.0 or later. Please specify an LSMinimumSystemVersion value of 12.0 or later in a new build, or select a compatible version in App Store Connect. For details, visit: https://developer.apple.com/help/app-store-connect/manage-your-apps-availability/manage-availability-of-iphone-and-ipad-apps-on-macs-with-apple-silicon.

The app minimum deployment is iOS 14.7.

I tried setting the macOS minimum version for the app via the instructions (on App Store Connect - Pricing and Availability page) but I still get the issue email. This happens if I set it to Automatic (11.5) or 12.0. I get the same response regardless of the selected version.

If I add the key back in, Transporter 1.3 has the same issue.
If I use the key without LS as suggested by the engineer, then I get the email (I assume that this is just not recognized as it is not documented).
If I restore the key as documented (LSMinimumSystemVersion) and I use the prior Transporter (1.2.5), all works as it did before (no error and no issue email).

I think this is just an error in Transporter 1.3 when using this key as documented. However, the fact that without the key, the setting on App Store Connect is not honored is also of concern. It may have something to do with the app iOS 14.7 minimum deployment...but that had not been an issue when I was able to specify the key in the Info.plist with the prior Transporter app version.

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