Today our members randomly experiencing an issue with paid memberships on 2 of our apps. Some paying members experienced unexpected switch back to free accounts (no longer receiving premium benefits) This has happened with out any changes or updates being made to our app code or within app connect.
Furthermore, we're seeing two additional problems:
- Premium Membership Prices Not Loading: The price information on the premium membership page is stuck on "loading" and isn't displaying correctly.
- Existing Paid Members Missing Benefits: Even though their subscriptions appear active on the Apple platform, existing premium members are no longer receiving their premium benefits.
Since we haven't made any changes on our end, we suspect this might be related to a recent modification on the Apple backend.
Has anybody else experienced something similar?
Thank you
