Hi, We have recently implemented a price increase for one of our products, which is now in effect. Please note that the old price will continue to apply for existing subscribers.
However, we have now made the decision to apply this increased price to existing subscribers as well. Unfortunately, the option of "plan subscription price change" does not accommodate this update.
Could help on how to do?
Thanks and regards, Fred
Is there no way to do address this issue without implementing another “price increase” for both existing and new subscribers?
Let me explain my findings in detail and please feel free to correct for any discrepancies.
On day 1, I attempted to set new price increase set for new subscribers.
By “Subscriptions > Subscription Prices > Plan Subscription Price Change”, ”, I was able to “set NEW price increase effective on day 2 for any new subscribers in Singapore (SG) only, while existing SG subscribers would continue using the OLD price upon renew.
On day X, we have changed our mind to apply the current newly effective price to existing subscribers (i.e. the NEW price effective on day 2) to OLD existing subscribers (i.e. not new subscribers from day 2) also. Unfortunately, there doesn’t seem to an option for such action, besides, it just states “Current Pricing for New Subscribers” only.
Then I have tried again “Subscriptions > Subscription Prices > Plan Subscription Price Change”
Could you confirm if I have correctly set the existing NEW price will apply to OLD existing subscribers?
+1
@fredlamsf same question here. Have you had an answer?
@vincent123 So far, the answer is unknown, unless I can dig out whether there are still "old price" transactions. :|
Feels like we missed something obvious! — see Un-preserve prices for subscribers
- Scroll down to the Subscription Pricing section and click View all Subscription Pricing.
- Click Starting Price.
- Click Edit Price.
- App Store Connect displays the countries or regions where subscribers currently pay a lower price
- Select the countries or regions where you want to increase the price. Click Next.