Cannot redeem offer codes on Mac App Store, works fine on App Store.

Question

Created Dec ’23

Replies 2

Boosts 3

Participants 3

It appears there's an issue with the Mac App Store's ability to process offer codes, unlike its iOS counterpart, which handles them seamlessly. Users attempting to redeem a code on their Mac are encountering a "Cannot redeem code. Try another code" error.

Considering the Mac App Store's long history, having been introduced nearly 13 years ago, it's high time for it to align with the iOS App Store's functionality. While it's close to 80% there, addressing these lingering issues would greatly improve the user experience.

FB13463658

Boost

Answer 1

eyen OP

Jun ’24

Are there any workarounds to redeem offer codes on macOS?

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Answer 2

drock OP

2d

I’m experiencing the same issue. Promo codes for my iOS app, which also supports Apple Silicon, previously worked on macOS 14 but are now displaying the following error when users attempt to redeem them:

“Cannot Redeem Code. The offer requires a Mac running macOS 15 or later. Try Another Code.”

These promo codes were generated before macOS 15 was released and worked on macOS 14 at that time. The affected user is still able to install and run the app on macOS 14, but cannot redeem the promo code.

While I could ask the user to upgrade to macOS 15, this is not always practical, as users should determine the appropriate time to update their OS. If they have an iOS device (iPhone or iPad), I can ask them to redeem the code there, which should apply the subscription across devices.

However, what solutions exist for users who do not have access to another iOS device? Has there been a policy change regarding promo code redemption, or is this an unintended issue?

Any guidance would be appreciated. Thank you!

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