Our app was in Review and was recently approved. In the App Review submission, we had an in-app event and an iOS build. The iOS build was approved, and the in-app event was not. We removed the rejected in-app event. Normally, the accepted app automatically gets released. In this case, the accepted app has been frozen in the "Accepted" state for more than 48 hours, with no options for us to release it and no automatic release.
We cannot create a new app version nor can we do anything other than remove it from sale. There is no way to create a new iOS submission.
When I click to review our previous App Review submission - it oddly shows 0 items. I blurred out our Submitted By, Submission ID, and Last Updated By fields for privacy.
We've contacted App Review and submitted a feedback assistant. We haven't heard back from anyone and are running out of options. Our business is at a standstill as we cannot release this latest update. Any tips or suggestions would be greatly accepted. We've tried remove the availability in a number of countries and flipping it back.
In analyzing the chrome/safari logs, it appears there are some network requests failing related to getting information about the build.