iPad not updating App Store apps when the app is running in device with AppLock mode.

Issue Description:

  1. We tested App Store app update deployment in an iPad with OS version 16.4.1. We put the app AppLock mode in device using a MDM. Then we pushed a update for the app from MDM. The device didn't update the app but the command was successfully sent from MDM and device acknowledged it. When we removed the app from AppLock mode and closed it, the app updated instantly.
  2. For enterprise apps, we have observed that while pushing the app update to devices when it is in AppLock mode, the app closes automatically and the app updates and opens automatically in AppLock mode. But for app store apps this behavior is different like mentioned above.
  3. Also, if the app is not in AppLock mode and if the app update is pushed when the app is running in foreground, the device asks for update prompt. If we accept it, the app doesn't update automatically. If we close the app manually, then the app is updated instantly.

Kindly educate us on this case on App Store App as to whether this an intended behavior or a bug.

Replies

This behavior is the same in iPhone also. We have posted a feedback in Feedback Assistant portal - FB12183156. Kindly help us with this case.