Appstore texts and screenshots localization not working

Question

Created Apr ’23

Replies 4

Boosts 0

Participants 2

I have an app that is live on App store. I have 4 localizations which are English US, English UK, Slovak and Finnish. I have released my app back in 2015 when slovak localization was not available yet so I used the UK localization to show slovak text as thats what was used in slovakia at the time.

Now that I also added Finnish and Slovak localizations I would expect them to be used in those respective App stores but it seems that the English UK is the one used by default in both Finnish and Slovak appstore. I am at least not able to see the right text when viewing this two stores trough web with the appropriate url.

I can see that the review counts and rating change when I change the url to point to either Finish or Slovak App store but the localization used is always the English UK and not the one that should be used.

Any idea why is that ? Should I delete the English UK one since I also have English US?

Boost

Answer 1

Nickkk OP

Apr ’23

Could you post the URLs that you're using to see the respective App Stores?

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Answer 2

basty20 OP

Apr ’23

Of course here is the Finnish and Slovak and UK links. The UK is in slovak as it used to be and then I have the new localizations that should have different text but display the uk text. Here is english US link. I have worded the slovak localisation bit differently to the UK one so I can see which one is used and it seems to be the UK one in Slovak App store as well.

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Answer 3

Nickkk OP

Apr ’23

Could it be that you sent the wrong link for Slovak? It seems to be the same for Finnish. Otherwise it really seems like something's not working. Have you double-checked that selecting the respective language in App Store Connect shows the expected text? If that works as expected, I would use the Contact link at the bottom of the App Store Connect website and explain the issue.

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Answer 4

basty20 OP

Apr ’23

They are indeed the correct link. I will try to contact app store connect support

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