Whatsapp for business - not saving quick reply(under business tools) on IOS 16.3.1.

App & System Services Hardware iPhone

akash_roch OP

Created Feb ’23

Replies 28

Boosts 1

Views 5.7k

Participants 28

Hi Apple Team,

I am using WhatsApp from last 10 years. I am currently using iPhone 14 Pro Max with updated version of 16.3.1.

Issue description: Once I go into business tools and quick reply set and save a quick reply. I return on my chat screen the quick reply disappears. I’m following the below steps How to use quick replies In the WhatsApp Business app, tap More options > Business tools > Quick replies. Tap Add . Tap Message to create your desired message. Tap Shortcut to set the keyboard shortcut for your quick reply. Tap SAVE. Above step are not working for me. This was working in Android.

Please help me with this issue. As I’m facing huge loss in my business. Kindly help with a resolution .

Boost

mywarren01 OP

Mar ’23

Hi All, same issue here. tried the shrink the quick reply message <50, not working, tried shrink message < 25 characters, not working as well. Delete and Reinstall Whatsapp Business app, not working. Reset Iphone, not working. Waiting the new WhatsApp business update

Best Regards...

Chamil_k OP

Mar ’23

Same issue here

Saiyanf32 OP

Mar ’23

Same issue please help

itsgauravjain22 OP

Mar ’23

Same issue here. iPhone 11 on ios 16.3.1

WhatsApp quick reply feature is not working now.

Hugofredescoydan OP

Mar ’23

Please your help, same issue Here

MPChil1 OP

Mar ’23

Update your Business WhatsApp, the problem has been resolved with the current update!

Enjoy🙂

Adrianoloco20 OP

Mar ’23

Here is the same. bug WhatsApp Business quick answers Continue

QuiroMex OP

Mar ’23

i have tried all recommendation on the post above. Still now working on iphone 8 plus 16.1.1

SULTAN_95 OP

Mar ’23

Same issue here

allanriveroll OP

Mar ’23

Same issue here!

Marcuswarry OP

Mar ’23

Same issue, on iPhone X please let us know when WhatsApp fixes this

lembupadat OP

Mar ’23

Hey guys! Got same problem quick reply is missing after saved. Then, I had updated my Whatsapp Business just now 23/3/2023, and the quick reply function is working again! Try now :)

geinelleali OP

Mar ’23

I've been having the same issue for the longest while. When I contact What's app, they keep saying delete and re-install the app but it still doesn't work. Their response now is it is being dealt with. I'm not even sure if it's an iOS issue or a What's App issue but it is very INCONVENIENT!