Disappearing empty Smart App Banner

App & System Services Core OS
mjvestal OP
Created Dec ’22
Replies 29
Boosts 4
Views 7.8k
Participants 26

My team recently released an app to the iOS app store. We are trying to add the Smart App Banner to our website to promote the app, but the banner is not shown. When the page loads, there is a flash of an empty Smart App Banner before it is automatically dismissed. This happens on every page load. If I put use an app ID of other apps the banner appears. I've triple checked that I'm using the correct app ID. So it seems like it is an issue with my app. I can see my app in the App Store, so I know it's available. I've tested on multiple phones.

Answered by in 763944022

Hello everyone,

The original issue reported was resolved in recent versions of iOS and iPadOS.

The fix is available on iOS and iPadOS 16.2 or later.

For devices incompatible with iOS and iPadOS 16, the fix has also been back-ported to iOS and iPadOS 15.7.3 or later.

Note that loading a Smart App Banner requires connecting to App Store servers and the app must be available for sale in the App Store.

Additionally, for privacy reasons, a Smart App Banner is only supported in regular browsing, not Private Browsing.

Please confirm

  1. The device is running an OS containing the fix.
  2. The device can connect to the App Store.
  3. The app is available for sale in the App Store.
  4. You are not using Private Browsing.

If all four are true, please file a new bug report with complete information so the engineering team can investigate.

(I've tested as many examples as I can from the recent issues above and all work for me in iOS 16.6, for example.)

Thanks,

Jason.

Replies  29
Boosts  4
Views  7.8k
Participants  26
IsaacEliape OP
Feb ’23

I'm having the same issue as well and my id also starts with 644.

0
OrangeGenesis OP
Feb ’23

Hello,

So I would like to report the same bug. Similarly to the other people who made a mention of this, my app id also starts with 644, namely: 6444893582. The Feedback ID is: FB12002477

0
straykov OP
Feb ’23

I have the same issue. Feedback number is FB12004021

0
arickpost OP
Mar ’23

Same issue FB12088385 (Disappearing empty Smart App Banner)

0
xTheMasters OP
Apr ’23

I have the same issue here this is the tag I already use <meta name="apple-itunes-app" content="app-id=6444082807"> I test it in a iPhone 6s plus ios 15.7.2 and work fine also in iPhone X ios 16.3.1 work too but in iPhone 8 16.1.1 i have the exact same issue at all of you and a iPhone 6s ios 14.7.1 have the same issue

0
modsupport OP
Apr ’23

Experiencing the same issue. Feedback Number: FB12135282

0
AdamPD OP
Apr ’23

Same problem. Submitted FB12140351

Pretty unbelievable that this issue exists and no word from Apple in months.

0
amitkavatkar OP
May ’23

Same issue at our end as well Feedback ID - FB12182766 (Disappearing Smart App Banner)

0
aonez OP
May ’23

For what is worth it started working after a few weeks with no further actions on my end. So maybe they review/activate those manually on their part?

Not sure but my advice: patience.

0
babyMilo37 OP
May ’23

same with me for id 6446217264 :|

0
itrogers OP
May ’23

App ID starts with 644 on our end also. Feedback report created: FB12190306

0
xTheMasters OP
Jun ’23

This is a problem that has been coming for almost 1 year and Apple still does not present any solution to every developer who has published an app that starts with these id app unfortunate situation 🥲

0
lukasver OP
Aug ’23

Same behaviour here!.

Posted one more report to apple FB12977381

0
OP
Apple
Sep ’23
Recommended

Hello everyone,

The original issue reported was resolved in recent versions of iOS and iPadOS.

The fix is available on iOS and iPadOS 16.2 or later.

For devices incompatible with iOS and iPadOS 16, the fix has also been back-ported to iOS and iPadOS 15.7.3 or later.

Note that loading a Smart App Banner requires connecting to App Store servers and the app must be available for sale in the App Store.

Additionally, for privacy reasons, a Smart App Banner is only supported in regular browsing, not Private Browsing.

Please confirm

  1. The device is running an OS containing the fix.
  2. The device can connect to the App Store.
  3. The app is available for sale in the App Store.
  4. You are not using Private Browsing.

If all four are true, please file a new bug report with complete information so the engineering team can investigate.

(I've tested as many examples as I can from the recent issues above and all work for me in iOS 16.6, for example.)

Thanks,

Jason.

0
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