Hello! I'm really hoping that there's someone here that can help me as developer support over the phone has failed miserably in helping me with anything whatsoever.
I requested a name change on my developer account and haven't heard anything in over 2 weeks. I would like an estimation on how long this process usually takes, but phone support refuse to give it to me. The "senior advisor" says it is in the hands of the operations team and there is nothing that can happen.
Well is there a way to get into direct contact with the "operations team" or someone who does have contact with them? It seems unlikely that any of these requests just go into some black hole where they will never be found again, and there has to be a way to get some information. It honestly seems ridiculous and kind of insulting as a young developer who pays $160 per year out of my own money.
So I'm hoping there is someone here who can maybe connect me with the right people to get some proper help? If it helps, the person I've been dealing with who has refused to check on the case for me is "Charlie", and supposedly there isn't anyone above him who could help (which I find incredibly hard to believe).
Maybe another person had to go through the same thing as me and has some tips on what to do here?