My app has been live quite some time in the apple App Store. It has been installed by people from multiple countries. Today I got a report from a Canadian client that she could not find my app in the store. She was able to install it through a direct link to the app that was provided on my website though.
To diagnose the problem I used a website to search for my app in certain "regions" of the app store, and I noticed I could find my app on the US app store, the Australian app store and the UK app store, but not on the Canadian one.
- US store - Correct result: https://fnd.io/#/us/search?mediaType=all&term=bookabooka
- Australian store - Correct result: https://fnd.io/#/au/search?mediaType=all&term=bookabooka
- British store - Correct result: https://fnd.io/#/gb/search?mediaType=all&term=bookabooka
- Canadian store - No result: https://fnd.io/#/ca/search?mediaType=all&term=bookabooka
I double checked my appstoreconnect settings, and Canada is enabled as a target country / region so it should appear there as well. I went through the other settings of appstoreconnect, and found out that I had ONLY provided the localization for the app info in English (UK). There is a separate localization option for Canada, the U.S and Australia:
- English (Canada)
- English (U.S.)
- English (Australia)
But since the app is visible on the U.S. and Australian versions of the app store this is probably not the reason.
Any other ideas what could be causing this?
