"An error has occurred" while saving Pricing tiers in Appstore Connect – for 2 days already

App Store Distribution & Marketing App Store Connect App Store Connect Accounts

Created Sep ’22

Replies 33

Boosts 16

Views 7.3k

Participants 30

In Appstore Connect I'm getting "An error has occurred. Try again later." when trying to set up a price tier (Free) for our new app, which is ready to be submitted. The only missing part is a price, but each time a set up a "US $0 Free" tier and Save, the loading wheel spins for 2 seconds and then I got an error.

This is happening for 2 days already, I've tried using different apple ID, admin roles, app manager role.. Safari, Chrome... still the same error. Updating existing apps works fine though!

I'm also getting the same error when trying to update some Users in our Appstore connect account. All subscriptions are paid, logged out>logged in... We have about 160 apps in our account and this is happening only when creating new apps. Thanks for your help!

Screenshot 2022-09-08 at 21.03.39.png

Boost

MatiMeza OP

Sep ’22

Not working for me either.

VVV52 OP

Sep ’22

Same error!An error has occurred. Try again later.(Pricing and Availability)

Answer/advice Apple support: https://support.apple.com/en-us/HT204098 or

Please provide the following, when you can:

Steps taken to reproduce the issue
Full-window screen recording illustrating the steps you took, up to where the error received
Username of each user experiencing the issue
Confirmation that the steps listed here have been completed
Web browser and version number
System information (device model and OS version number)
Approximate date and time the error occurred (including time zone)
The URL of the page
Source code of the error page

To obtain the source code, right-click the error page and select Show Page Source. Please copy and paste the source code (do not attach it as a file) in a reply to this email.

After I receive the answers to the above, I can begin my investigation into the error you received.

Who will find solution,write us,please!!!

max_index_2022 OP

Sep ’22

Same error here. Hope this helps somebody from Apple to fix it...

DevTools: URL main.711bbc1a.js:2
PATCH https://appstoreconnect.apple.com/iris/v1/apps/1644160287 409

{errors: [,…]} errors: [,…] 0: {id: "58afe58c-9224-46f1-bfb0-8cfb1824a088", status: "409", code: "ENTITY_ERROR.RELATIONSHIP.INVALID",…} code: "ENTITY_ERROR.RELATIONSHIP.INVALID" detail: "PriceTier with id '0' does not exist." id: "58afe58c-9224-46f1-bfb0-8cfb1824a088" source: {pointer: "/data/relationships/priceTier/data/relationships/priceTier"} status: "409" title: "The provided entity includes a relationship with an invalid value"

makabaka1880 OP

Sep ’22

Can't open appstoreconnect even ...

VVV52 OP

Sep ’22

Guys,I do nothing and click usually save price and now price saved!Maybe, Apple bag fixed!

dChris23 OP

Sep ’22

I believe Apple fixed the bug - it is now working for me!

Jabalico OP

Sep ’22

It's now working.

JimmyYang OP

Sep ’22

Same problem here!

JimmyYang OP

Sep ’22

@dChris23 @Jabalico not working for me, did you do anything?

App Store Commerce Engineer OP

Apple

Sep ’22

For anyone reproducing still, please file feedback assistant ticket with the error details, screenshots, app name, ID, etc. http://feedbackassistant.apple.com

sahilrd07 OP

Oct ’22

I'm still facing this issue! Any permanent fix?

sahilrd07 OP

Oct ’22

What is the problem? Contacted apple through mail and call as well.. Are we not able to solve this issue even after a week??

marwahammad OP

Oct ’22

Apple fixes it before a month and it's returned again

Hanafiothman OP

Dec ’22

Same problem here :( has someone found the solution?

heizenguille OP

Dec ’22

I have the same problem, heeeelp!