The app I work on keeps getting rejected by Apple due to not supporting account deletion but our app doesn't even support native accounts. This is like the 40th app update we've had so this isn't a new app and we've had releases since the rule took place so this feels out of the blue. The reviewer attached account screenshots of a web view we have in our app but that is not even the purpose of the web view. It links out to an info page on our site that happens to support account creation if the user decides to continue using the site through other means. You cannot enter account info anywhere in our app natively and it's not a requirement to use any of our features. Are we wrong in understanding the account deletion guidelines? What can we do to get past this hurdle when we make these notes in the resolution section after being rejected and it just seems like the reviewers are just not reading our notes and feels very robotic.
Incorrectly Rejected by Apple for Account Deletion Guidelines
Are we wrong in understanding the account deletion guidelines?
Maybe, as you let create account from within the app (in the webview, but from the app).
So, I would suggest to replace the webview by a screenshot of the webView, to explain what he/she can do); doing so means that user cannot access to the web site and create account from within the app.
Doing so you would still provide information to user (you may also let him/her copy the url in order to open directly in a browser but not from within the app).
Resubmit app and explain in notes to reviewer that user has no more access to the submission form from within the app.
info page on our site that happens to support account creation
Can this account be deleted?