Hi,
a user with family sharing enabled on their account doesn't seem to be able to redeem offer codes for subscriptions that don't support family sharing. Is that expected? Does subscription family sharing need to be enabled in App Store connect for this to work? It isn't straightforward to test because once family sharing is enabled on a subscription it cannot be disabled.
Interaction flow:
- click redeem offer in the app
- enter the code and tap redeem (often have to tap redeem multiple times - buggy - but reported by other users already so not the issue here)
- authentication takes place to confirm the purchase
- the user is then redirected to payment methods
- only family sharing payment methods are shown (not the user's personal ones) and nothing can be done beyond that. The only working option is the back navigation link so essentially the user is facing a dead-end
Setup:
- app installed iPhone running IOS 15.6.1
- subscription configured in App Store connect and known to be working fine for other users
- valid offer codes available for that subscription
- subscription family sharing is turned off in App Store connect
- the iPhone has family sharing enabled
Thanks!