4.3 Spam Guidelines

Question

Created Aug ’22

Replies 2

Boosts 0

Participants 3

Hi - After having spoken with Apple directly regarding 4.3 Spam Guidelines, (they were no help), I'd like to put this out to apple developer community for thoughts and feedback.

Our business operates in such a way that it requires our customer to have their own branded app/experience.

As we all know, managing multiple Apple Developer accounts, codebases, QA testing processes is an absolute nightmare and we would like to avoid this if possible. I don't think we can, but seemingly, other companies have not followed these guidelines and their apps are still in the AppStore, for now...

How is this so? Are these companies infringing on these guidelines? How are they 'getting away with this'? Is it just a matter of time before Apple comes down hard on these companies for their app listings?

And what is the best advice moving forward on this issue. What are other developers/software providers doing in the space, to be able to offer white label/branded apps for their customers?

Thank you so much for your thoughts/advice/comments in advanced.

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Answer 1

dasdom OP

Aug ’22

I think they are coming away with it because the App Store is so huge. The Apple finds them, they might be messaged to change something.

What I don't understand: Why can't you customers get their own accounts?

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Answer 2

Khaosk OP

Mar ’23

There seems to be an uptick in recent comments regarding this issue, I wonder if Apple has renewed this behavior lately. Two of my games have been stuck in spam hell, despite the fact that I worked hard on making it work in the Apple system, the store pages, and worked directly with the team to make sure all my in app purchases worked, including giving them detailed instructions on how to trigger every single in app purchase, as if they were my QA team.

I'm actually wondering if we can't get a group together to at least threaten some kind of class action. It seems odd that Apple can charge $99 dollars a year to develop on their ecosystem, and then pick and choose which apps get on their app store (not pertaining to adult or mature content, but rather, simply finding preference to whomever or whatever companies it chooses). If Apple got rid of the membership fee, they'd probably have a better case. I'll do some research. Email me at kugala_bugala_at_hotmail.com if you'd like to give me your story. It would help a lot if we want to get this fixed.

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