Offer codes not working in live appstore app when entering with presentCodeRedemptionSheet()

App & System Services StoreKit
Veerat OP
Created Jun ’22
Replies 12
Boosts 5
Views 4.8k
Participants 13

When calling the SKPaymentQueue.default().presentCodeRedemptionSheet() method on live appstore app it will present redemption sheet and after entering the promo code in it is displaying 'Cannot connect' screen as seen in attached picture and this is after entering the offer code. instead of showing me code benefits associated with subscription plan it is displaying 'Cannot connect' screen .

What could be the reason for this and what solutions can be found to solve the problem? please some one help it is really frustrating.

https://i.ibb.co/BChSQgq/IMG-52-EDEB1596-F8-1.jpg

Replies  12
Boosts  5
Views  4.8k
Participants  13
SabrinaMason OP
Jun ’22

We are experiencing the same issue and are getting reports from many users / replicating ourselves as well. Is there a known outage occurring?

2
nencina OP
Jun ’22

Same! I've been dealing with this for days and wasn't sure if it was my code's fault or not. The fact that presentCodeRedemptionSheet() doesn't work in React Native development mode makes it very hard to troubleshoot! We could really use some guidance on this issue.

2
KBKoble OP
Jun ’22

Same here, has this issue been escalated or acknowledged by Apple anywhere yet?

1
mrec OP
Jun ’22

Experiencing the same issue. It does work when using a complete redeem code URL (e.g., https://apps.apple.com/redeem?ctx=offercodes&id=YOURAPPID&code=REDEMPTIONCODE) but not when going through the presentCodeRedemptionSheet flow or using a partial redemption URL (e.g., https://apps.apple.com/redeem?ctx=offercodes&id=YOURAPPID).

0
Shilpriya_Shah OP
Jun ’22

We were also facing same issue and identify that this issue is related to iOS version 15.5 if we are using version lower than 15.5 redeem code will work

https://developer.apple.com/forums/thread/708331

0
Rgarg OP
Jun ’22

I’m testing the app on iOS 15.5 and have the same issue. Anyone found the root cause or solution yet?

0
Jmp92700 OP
Jun ’22

Getting the same issue here on iOS 15.5

0
Quappi OP
Sep ’22

Having the same issue on iOS 15.7 and iOS 16.1b2

0
Marcp9a OP
Sep ’22

Same for our users -- this is highly problematic Apple...

0
andrewfromCanada OP
Oct ’22

Same issue here.

0
DzmitryMidday OP
Feb ’23

Having the same issue on iOS 16.3

The Cancel and Redeem buttons no longer work in the redemption sheet.

How to fix it?

0
TanviP OP
Feb ’23

The Cancel button no longer works in the redemption sheet. How to fix it? Please let me know.

1
Offer codes not working in live appstore app when entering with presentCodeRedemptionSheet()
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