Redeeming code stucks very often after pressing "Redeem offer code"

I have similar issues. The modal takes the user all the way through the redeem workflow, asks them to double click to confirm subscription, then resets the Redeem Code screen instead of dismissing. Is this going to be worked on anytime soon? It's literally broken and will cause confusion to any users going through the redeem code UI.

Not to pile on, but seeing the exact same issue...

Does anyone have any kind of tips or tricks to resolve this? Is it just broken and we're at the mercy of someone in Apple dev support deciding to glance at this thread?

This definitely looks like a problem caused by Apple, but I couldn't find official statement or solution so far. I can see that the system redemption sheet eventually times out on the device logs and there is nothing I can do about it, since the redemption sheet is completely out of my control:

AMSPurchaseTask: [799CEF45:E605CC00] === Failed === -> error = Error Domain=NSURLErrorDomain Code=-1001 "The request timed out." UserInfo={AMSStatusCode=0, _NSURLErrorFailingURLSessionTaskErrorKey=LocalDataTask <39158C66-DE10-45C7-92A6-1D1746C5276D>.<1>, NSErrorFailingURLKey=https://p50-buy.itunes.apple.com/WebObjects/MZBuy.woa/wa/buyProduct?guid=000..."

However, I did notice that this time out does not happen often if the same redemption sheet is invoked on top of AppStore instead of my app. Hence, there is one dodgy workaround this issue, which is to launch a URL that will force it to open on AppStore and present the redemption sheet:

https://apps.apple.com/redeem?ctx=offercodes&id=APP_ID

This is opens the same redemption sheet on AppStore as a temporary workaround, but I doubt Apple will ever offer a proper solution...

We are still seeing this issue on live app, with active codes. Aside from the extra redemption sheet - has anyone found the root cause?

Same issue here. Following!

1 year of waiting for any kind of suggestion about this... Thanks Apple 👌

Hey, i'm facing the same issue did you find any solutions? thanks.

Hey community, we are facing this issue as well, and it is very frustrating. Did anyone find a solution for this? I am trying to understand why this is caused to some apps but not others.

I've logged a support case but before I found this post.

Has anyone worked out why it works sometimes but other times it fails? Is this affecting all paid apps?

Are there workarounds?

Hello, we're encountering a recurring issue with the Code Redemption Sheet in our app. While it generally works and presents the sheet, there's a problem when entering the code: sometimes, clicking 'Redeem' disables the button, and nothing happens for a while. After multiple attempts, the subscription is successful.

This issue isn't dependent on the iOS version, and it seems to be on Apple's side. Integrating this feature into our app is causing a poor user experience for subscription. I noticed a workaround in the comments suggesting opening the Redemption sheet with a link. Are there any alternative solutions?

Still an issue, I cannot make this work. Out of 2.500 attempts only 56 users managed to redeem a discount code. This is terrible @apple

I ran into this problem in May 2023, and opened a Feedback Assistant Ticket (FB12576800) in July 2023. I just checked yesterday and still no updates from Apple. I reached out last summer via a TSI to Apple DTS and got a minimal response that "the team knows about the issue and is working on it". I hope it gets fixed someday...

Same issue here.

same issue here.

Same issue here. just getting stuck for the first time