Hello,
We have a macOS App Store app that uses network extension. One of the users is not able to install it since the App Store says "Requires a Mac running macOS 10.15 or later with an Intel 64-bit processor or additional software not available in your country or region"
That user has a Macbook Pro with Apple M1 Max chip and is on Monterey (12.2.1).
However, our app is supported and has been working with M1 chips. We checked with two other users - one with Macbook Air and Apple M1 chip and another one with Macbook Pro/ Apple M1 Max chip / 12.2.1 (same as the problematic user). Both these users are able to install it.
So, we have inconsistency where one user is able to install it and is working fine while for the other user, we get an incompatibility warning.
Does anyone have any idea how to go about this? Also, do we need to collect some logs like Console logs or something?
