Customer cannot access private app update

I have an app that I distribute to an Enterprise customer via private app store distribution. Recently, I published an update. The update went through the App Store review process, was approved, and is currently listed as Ready for Sale.

However, my Enterprise customer says he cannot access the update. His view of the app still shows the latest version as being the prior version.

I can't figure out what is wrong. Is there some additional step I need to take to make sure the app is available to him?

Thanks, Frank

Customer cannot access private app update
 
 
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