Apple developer support unpleasant experience.

Question

OVectorX OP

Created Dec ’21

Replies 6

Boosts 0

Participants 4

I'm so disappointed.

First, I got rejected to enroll in the developer program bec my name, Apple stating its listed on USA screening list of international criminals.

So, I opened a ticket, asking what is needed to verify myself?

The reply was the same automatic message that was sent to me before. so the advisor completely ignored my questions.

So I opened a new ticket, sending my National Passport, and My ID that is issued from different country from both sides.

But instead of getting any reply, I got ghosted, and when I check the state of the 2nd case, it shown it has one update and I cant seems to access it, everytime I click on it at MySupport, I get nothing that just the reference number of the case

I've contact Mac support on chat, they couldn't help bec they are different department.

I've called the support in Slovenia by phone, they said the same thing, the only way to reach the developer support is via Web and all I can get is just being ghosted over and over.

This is the case where I sent all my personal information Case No: 101571239603

Kindly, I hope anyone from dev team support have a look, and I'm ready to prepare any documents needed, I went through the same process with Google, and never have a problem and my app store page on google play is up and running.

In those images: that was the first ticket I made, which I normally replied by email with all details, but no respond. and thus I created a new ticket that is mentioned above where it got ghosted.

First Request.JPG

Thats the reply where he completely ignoring my question Fisrt reply.JPG

Boost

Answer 1

Claude31 OP

Dec ’21

May be you could ask your embassy in US to check why you are apparently on such a list.

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Answer 2

OVectorX OP

Dec ’21

I'm not, it's someone else with similar name but with different birth data.

As I explained, I have been being verified many times without any issue, only apple who act like so without checking the details correctly.

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Answer 3

MobileTen OP

Dec ’21

As Claude31 mentioned above it is in your interest to have yourself removed or reach out to the big cheese here: substring("tim", 0, 1) + "cook" @ substring("appleCart", 0, 5) + com

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Answer 4

Graphics and Games Engineer OP

Apple

Dec ’21

You’re welcome to email Tim, but I don’t know if he will respond 😅. I sent an email about this to developer relations, so hopefully they can take a look at what is going on.

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Answer 5

OVectorX OP

Dec ’21

Thanks you, Graphic and Games Engineer from Apple

Finally during this week, a senior advisor put on charge to my case, however , the support is kinda slow. I will have to wait until further notice.

But will definitely update here once the problem is resolved.

Thanks again, comrade:)

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Answer 6

Graphics and Games Engineer OP

Apple

Dec ’21

Glad to hear it! Yeah support is probably slow this week since most of the company is on break, I hope you can get this all resolved in January. Thanks for your patience with this.

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