Error 4042

App & System Services Hardware iPad

AaronAlMarteen OP

Created Oct ’21

Replies 19

Boosts 1

Views 16k

Participants 21

Here is my dilemma, it all happened after the last update on Tuesday, 26th October 2021.

Device: iPad Version: 6th Gen Wifi + Cellular Purchased: 2019/2020 Battery Percentage: 97% before update

So the thing is this, the iPad could not be turned on. However, when I plugged in via a power source, it loops at the White Apple Logo.

Tried hard reset, nothing happened. Connected via my iMac, nothing showed up on itunes. Tried on different mac device, macbook pro, macbook air even my windows gaming PC but no effect.

Tried entering into DFU mode while plugged into my Imac, ok Success, detect the iPad, however, mentioned iPad in recovery mode etc etc so tried restoring and update, that is when Error 4042 came out.

NOWWW the big issue came here. Called apple support, spoke to a lady, shared screen etc, nothing works. She arranged for me to head over to MBS outlet. Mentioned to her over the phone that I am fully vaccinated however my the window period for it to be deemed "effective" has not taken place. Did asked her to call Apple Store MBS to seek clarifications if it is true I could enter nonetheless because one entrance was via the shopping centre which I cant. Lady told me yea yea yea Apple MBS knows with regards to this, guess what, DENIED entry, manager at MBS just mentioned, cant do anything, cant be help.

So now after asking the whole line of APPLE related people, no one knows what is this error 4042. Tried searching up online, nope nothing. iPad is lightly used, take notes for school and kinda need this urgently before exam week, but no one seems to have any empathy. Makes me question for the last 10 years of being an applefanboy, ive come to this, so yea.

Any kind soul able to point me towards a correct direction? Please dont ask me go authorise retailers or dealers or service provider, their charges is might as well i get a new device.

Sorry for the long rant, no Apple staff wants to assist, exhausted almost all options.

Boost

vbasrar OP

Nov ’22

Did anyone ever find a fix for this. I have the same thing on a 6th Gen iPad which died during an OTA update from iPadOS 16 to iPadOS 16.1

Black screen and only detected in DFU mode but error 4042 whenever a restore is attempted.

ChrisS94 OP

Nov ’22

I found a solution for me. For me the problem was caused by a corroded contact of the haptic engine. The phone kept stuck in bootlop because of a broken hardware. After unplugging the haptic engine my phone instantly booted again.

So just unplug every hardware component one by one. E.g. unplug the haptic engine, check if phone boots, if not, plug in the haptic engine again and try another hardware part. repeat the procedure until your phone boots.

Maybe to speed this up, just unplug every hardware component and check them and their contact points if they are broken or something is unusual, maybe you can see something at first sight.

bylmy OP

Dec ’22

I have the same problem with my iPad 6th Gen wifi. Cannot enter recovery mode but DFU only. Tried to factory reset under DFU mode in iTunes but no luck, failed finally with code error 4042 back. I brought it to Apple store and customer service told me to purchase another iPad. I mean, really? Am I really supposed to buy another device because apple official release software messed up my iPad?? What a shame.

shadaf OP

Dec ’22

From many other posts, looks like the problem is with the touchID sensor. New update has a problem with it.

Went to apple repair and they said to buy new ipad and they will recycle my ipad for free!

Local repair shop repaired it. It disconnected the touchID sensor and ipad works fine now without TouchID fingerprint sensor.

Costs around $60