Tester stuck in "Tester removed" even with a public link

So we're trying to distribute an app to one of our investors. He was previously in our internal testing group, and we have since switched to distributing the app using external testing via public link, so we've taken him out of our internal testing group and started to distribute the app that way.

However, when he tries to download the app, he sees this on the app page inside of testflight:

Tester Removed

The developer removed you from the test program

So it seems like somehow his status as a former internal tester is overriding the public link.

How can we solve this? It's extremely important to get him access to the app.

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skohan
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I had the same problem.

Open the invitation email on a device that DOESN'T have TestFlight installed.

Tap on the blue "View in TestFlight" button and you will be taken to a testflight.apple.com page which provides a redeem code.

Go to TestFlight on your test device, tap "Redeem" and enter the code.

Posted by
boop
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  • (If you have TestFlight installed the link opens TestFlight and doesn't give you the redeem code)

    —
    boop
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