Enrolled in Small Business Program - Still takes ~30% cut.

Infos about "App Store Small Business Program"：https://developer.apple.com/app-store/small-business-program/ To get an official reply for your problem, I think you should ask Apple in URL-https://developer.apple.com/contact/topic/select and may select the topic 'Report and Payment'！ That's my advice above~

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Yohol

Yes this is only a problem from the swedish customers. Did you resolve your problem?

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mackeT

(@mackeT – Just came back tp update and saw your comment)

Initially Apple did not appear to understand the issue and explained how we should calculate the %age, i.e. the way we were. On 18 June we were assured the problem was being investigated and given a case number. The June financial reports are just out and we see the same problem – in general all USD/CAD sales are at 15% and others typically 30%, sometimes 15%, and some at "23%" – which allowing for rounding is the mid-point but that might be a coincidence.

We are just going to follow up under our case number.

We encourage everybody to check their financial reports and raise an issue direct with Apple if this is affecting them, if enough devs raise the issue they'll probably get it fixed quicker.

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Rhetenor

@mackeT – an update.

Apple are suggesting that local taxes explains the apparent 30% commission, i.e. that by coincidence that local tax rates are ~15% and previously the total take was ~45%. There appears to be some merit in that suggestion, though different localities have different tax rates. However, at least in our accounts, there are significant discrepancies such as sales in the same country on the same day being charged at total commission + tax rates of ~15% and ~30% – but maybe that is a different error.

If the differences are all down to tax rates it begs the obvious question of why there isn't a "local tax %" column to make it obvious and why in the financial_report tables, which does have columns for tax, all the values are 0 – at least in our reports. We've raised that with Apple.

TL;DR Apple are suggesting/hinting it is all down to fluctuating (we compared different months) tax rates and the rest is coincidence. If we get any more we'll report here.

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Rhetenor

We just came back here to report on our "progress" (see above) and saw your post.

We have an open case number, the Apple person associated with it has said they see our point and Apple is working on providing the explanation… But no explanation ever arrives, just more monthly reports with inexplicable numbers.

We actually suspect the calculation are correct, and we've told Apple we're happy to have "egg on our faces", but realistically we'll never know. After another couple of months of silence from Apple we've written to them to suggest they just own up and admit they'll never give us the data. They'll probably reply that they're still working on it, as they have been for half a year now, and after that we'll probably stop reminding them every few months the case is still open.

Go email Apple directly, get your own case number, and if they ever tell you how they're doing the calculations please post it to the forums. We wish you luck, but don't get your hopes up.

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Rhetenor