Problem adding new organization-id (distribution private app)

App Store Distribution & Marketing App Store Connect App Store Connect Apple Business Manager

Created Mar ’21

Replies 35

Boosts 2

Views 12k

Participants 27

We have a business app for a closed group of users. The distribution method of our app is private. Adding new users with the organization ID no longer works! An error appears while saving "The Organization ID or Apple ID you entered could not be found. Please try again." However, the organization ID and also the organization name are correct and valid. As a test we removed an existing entry and tried to insert it again. The same error is displayed.

Is the problem known and is there a solution?

Boost

chengs OP

Nov ’24

Same issue, save error. even happened in 2024. looks like this stupid bug has existed for 3 years.

chengs OP

Nov ’24

how apple manages these things? how apple allows a bug existing for 3+ years?

kjahsdf OP

Nov ’24

Facing the same problem - looks like a service problem. Did anyone find a workaround?

davidgiga1993 OP

Nov ’24

Facing the same issues, I've 1:1 copy and pasted the details, but I'm getting the same "Organization ID or name invalid" error.

In addition I can't see the organization name anymore of any previously added orgs. The API just returns "null" as name.

Any solutions?

mdiazc OP

Nov ’24

I'm facing the same problem, please If anyone has a workaround or any kind of solution. I was able to upload an app months ago.