Problem adding new organization-id (distribution private app)

App Store Distribution & Marketing App Store Connect App Store Connect Apple Business Manager

Annika Bertram OP

Created Mar ’21

Replies 30

Boosts 0

Views 1.0.0k

Participants 23

We have a business app for a closed group of users. The distribution method of our app is private. Adding new users with the organization ID no longer works! An error appears while saving "The Organization ID or Apple ID you entered could not be found. Please try again." However, the organization ID and also the organization name are correct and valid. As a test we removed an existing entry and tried to insert it again. The same error is displayed.

Is the problem known and is there a solution?

Boost

tech119 OP

Sep ’21

The problem has been solved today for me. I tried again and was able to add a new Org ID.

androidBB OP

Sep ’21

It is working now.

OlegMetallic OP

Sep ’21

Same issue for us, so I just wrote to apple support team to resolve it.

elpis OP

Dec ’21

We have the same problem. The organization ID is not recognized. Anyone found a solution to this problem?

belwanderley OP

Jul ’22

I had the same problem here and after a looong time trying to figure out what was happening, I found someone saying you should put the organization ID and the organization name with the exact business account name and it worked for me. So, check if the organization name is the same as the business account and see if it works!