Can't fully uninstall test flight app

Question

Created Mar ’21

Replies 2

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Views 2.5k

Participants 3

This is an interesting support issue; This iPhone has our app that freezes every time on the start up screen but does not have an icon to un-install. The startup issue has been addressed in the next build, but it requires uninstalling the app first.

iPhone as been rebooted many times.
TestFlight has been un-installed and reinstalled (only offers user to “open app”) - if the app was not on phone, it would say “install app”.
iPhone does not have an icon - to hold down and delete app
All iPhones have a search for apps and also a grouping apps feature where the app (not icon) shows up - can’t uninstall from these areas, only attempt to load but the app crashes/freezes on the screen below.

Overview; app needs to be installed and then reinstalled, but the only method to uninstall is not available? Help!!!!

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Answer 1

Michael_df OP

Jun ’21

I have the same issue on an iPad. Also, when I stopped the TestFlight (it had expired) and installed the production version of the app, the icon on homescreen still looked like the TestFlight app. And no way to uninstall it...

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Answer 2

Cris654321 OP

Jul ’22

Hi, I had the same issue and here is how I fixed it:

open testflight and tap on the icon of the app you are testing (need to uninstall)
scroll down and press the "Stop Testing" button.

I then now redeem another code for testflight I was be able to install the new version of the app. Hope this works for you as well. Cheers.

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