Suddenly app rejected - 3. 1.1 Business: Payments - In-App Purchase

Hello Group,
my app was suddenly got rejected with following reason:

Guidelines 3.1.1 - In-App Purchase and 3.1.3(c) - Enterprise Services



We noticed in our review that your app offers enterprise services that are sold directly to organizations or groups of employees or students. However, these same services are also available to be sold to single users, consumers, or for family use without using in-app purchase. 

When an organization or group buys access to your app's enterprise services, you don't need to use in-app purchase. But when providing access to an individual user, consumer, or for family use, you should use in-app purchase. 

Next Steps

Here are two ways to resolve this issue:
  • You can revise your app to only provide your services directly to organizations and groups of employees and students.

  • Otherwise, you can revise your app to give App Store customers the option to purchase these services with in-app purchases. 

If there's additional information you'd like to provide regarding the digital content and services in your app, reply to this message in Resolution Center and let us know. If there's information you'd like us to consider in future submissions, please include it in the App Review Information section of App Store Connect.

Resources
  • Learn more about our policies for apps that offer enterprise services in App Store Review Guideline 3.1.3(c).

  • Learn more about implementing in-app purchase in your app.

But there is no in app purchase in my app and neither any paid content

Were you able to resolve this? How?

We're getting the same rejection, I replied that we only sell to organizations, not individuals, and asked for clarification on what to do and reviewer just sent the exact same text.

Thank you

The same problem. Our application does not have built-in subscription payment mechanisms, it is free, all our users pay for the subscription through their account on the desktop, see screenshot.

Suddenly app rejected - 3. 1.1 Business: Payments - In-App Purchase
 
 
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