App Preview Arranged in wrong order after release

Question

Created Nov ’20

Replies 7

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Views 1.3k

Participants 7

We have just release our app a few hours ago and when it appeared on the App Store, we realized the App Preview arrangement was completely messed up. Looking back at App Store Connect the preview images are in correct orders. We have never encounter this before is this a new issue for the App Store? I did not find any similar cases online, nor did I see any instructions about uploading orders. We are suppose to be able to just drag and rearrange orders right?

Boost

Answer 1

mustbeatleast3 OP

Nov ’20

Exactly the same here.

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Answer 2

serge_o OP

Nov ’20

Same problem - we updated the app yesterday, including new screenshots. In App Store Connect the saved screenshot order is correct. On the App Store, the order is not correct and, moreover, it's different for different users, i.e. random.

I hope it's a bug of the App Store/Connect, not a new "feature".

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Answer 3

terrya OP

Nov ’20

Me too! It is very annoying. Any idea to resolve it?

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Answer 4

madskande9 OP

Nov ’20

Same here..

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Answer 5

Bitpapa OP

Nov ’20

We have the same problem :-(

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Answer 6

huffasintuff OP

Nov ’20

Yes - I have the same issue, we released an update yesterday and app store preview image order does not match the console.

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Answer 7

serge_o OP

Nov ’20

Good news: without any action on our part, the messed up screenshots are now displaying in the correct order on the App Store, per the App Store Connect order.

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