App Icon Skewed In App Store Listing

Question

alanmurphy1987 OP

Created Oct ’20

Replies 5

Boosts 0

Participants 5

When I navigate to the app store listing of an app I recently published it appears the icon is skewed - (Perhaps tiled is a more appropriate description)

https://apps.apple.com/app/wildlife-incident-app/id1013927816

This doesnt seem to be the case from all devices. The app is for iphone and ipad and appears fine on those devices but not when I navigate to the store listing on a desktop or android phone - granted I wouldn't be installing on those devices but would like the logos looking presentable.

Might there have been some trick I missed in publishing the application?

Thanks

Boost

Answer 1

ggiovannini OP

Oct ’20

Hi Alan, I recently published a new app and I'm facing the same issue. I still can't find the problem/solution.

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Answer 2

mredlock OP

Oct ’20

I am having the exact same problem.

It displays correctly on Safari but has the same skewed/tiled appearance on Firefox and Chrome.

The issue was only noticed yesterday for the first time. The app icon has not changed recently and the app has been live for a few months.

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Answer 3

Victvs OP

Oct ’20

Same issue here. I suspect its an issue with how the page has been developed/tested by Apple and nothing we have done wrong. Would be nice of them to fix it quickly

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Answer 4

staninprague OP

Oct ’20

Not happening to any of my apps (not new ones and last updates were ~2 weeks ago), but I can confirm that I see your icon tiled in Chrome as well. Can be something then that came out of the processing error on the Apple's side. Be sure to report a problem via "contact us".

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Answer 5

ggiovannini OP

Oct ’20

Hi again, I solved this issue by changing the 1024x1024 image of the App Icon from .png to .jpg!

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