It says: "There are still screenshot uploads in progress." when submit a new build

We are having the same problem. The message that we receive is: Unable to Submit for Review The items below are required to start the review process: There are still screenshot uploads in progress. We have converted the images from jpg to png - no difference. We have deleted the images that that said image load error - no difference We have tried loading on different computers - no difference We have never had this problem before At first the images all show as having been loaded. There are no errors. Then we click submit for review, and all the images are greyed, and say that they are still uploading and are being processed. Some get the image loading error. When delete all the images and reload, it is not the same images that fail the image load test. This gives the impression that Apple does not value our time. There are 10 pages of people who have had this problem going back for over a year. This is unacceptable.

This is a server side problem and it is an embarrassment for apple not to even acknowledge the problem let alone fixing it. All developer-facing tools are hostile and issues filed using feedback assistant are completely ignored.

Please look each screenshots you uploaded, I found one and re-uploaded. It worked! Thanks!

To fix this we:

1. Went back to the App Store "Product Page Optimization" tab;
2. Opened the Test again (which should be in "Draft" status;
3. Finally the real error showed up on the screen: some images were just a red exclamation symbol and red outline with the error message Images can't contain alpha channels or transparencies.
4. We removed the alpha channel from the images, reuploaded and it worked.

I have this issue as well. Not greyed-out screenshots. Fun times.

So after I checked and replace all the greyed-out screenshots in all languages. I re-checked and the were new greyed-out screenshots, so I replaced them again. And I was able to send the update to Apple.

I have the exact same problem :( have checked everything over and over - no grey images (not in Apple Watch, iOS nor iMessage).

I don't really see a clear solution from anyone here - I reached out to support a few hours ago - does anyone know if that is just being naive? I suppose they should be able to clear some kind of server cache if ghost images are stuck somewhere.

Thanks

Same issue for me! I'm doing an app project just for fun. I have previews in both 6.5" and 5.5" iPhone displays. I had the issue whenever I upload previews I always get the red ! mark where it says IMAGE_TOOL_FAILURE every single time I modify the arrangements. Not only that, when I get the "There are still screenshot uploads in progress.", I disabled the iPad compatibility and then re-uploaded my app to the App Store connect but the issue persists. 😡

Same here

i am facing this issue for 2 days. it is really unbelievable that the same bug is not solved in 2 years. all i can do is just to wait? will the problem be solved by itself?

Workaround FINALLY!

1. Go to "Product Page Optimization" tab
2. Click in the plus sign to "Create Product Page Test"
3. Fields:

Reference Name: Test Number of Treatments: 1 Traffic Proportion: 50% 4. Click in "Create test" 5. Upload your images inside the "Treatment A" area 6. Click in "start test" and send it to review and await apple 7. Once this review was accepted, you gonna be able to apply the new images to your current published and/or published version. 8. Send you new app version to app review, like usual.

Workaround FINALLY!

• Go to "Product Page Optimization" tab
• Click in the plus sign to "Create Product Page Test"
• Fields:
  • Reference Name: Test
  • Number of Treatments: 1
  • Traffic Proportion: 50%
• Click in "Create test"
• Upload your images inside the "Treatment A" area
• Click in "start test" and send it to review and await apple
• Once this review was accepted, you gonna be able to apply the new images to your current published and/or published version.
• Send you new app version to app review, like usual.