Why can't I change my app's rating in iTunes Connect?

Question

myfirstnameisglen OP

Created Oct ’15

Replies 16

Boosts 0

Views 23k

Participants 15

Hi there,

I'm in the last stages of preparing my app for submission to the app store. However, I can't figure out how to change the rating / made for kids status of my app. In the earlier version of ITC there was an edit button next to rating, but now it has gone.

Is this normal? Will it ask for rating details on first submission?

Thanks for your help!

Boost

Answer 1

junkpile OP

Oct ’15

I see this is an old question resurrected from moderation purgatory, but here's an answer anyway.

The rating goes with a specific app version (it can change with each version, for example if you add or remove questionable content). When you are filling out the details for the new version, you do the rating questionnaire there. It won't allow you to click "submit for review" until the rating info has been added.

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Answer 2

Dabster Entertainment OP

Aug ’17

Im having the same issue, what do you mean when you say "The rating goes with a specific app version" we have no services with our app and no questionable content and still no rating selection option. Also when you say "When you are filling out the details for the new version, you do the rating questionnaire there" nope that didnt happen for us.

Any help ?

0

Answer 3

Dabster Entertainment OP

Aug ’17

DId you ever figure this one out? We are having the same issue with no rating selection.

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Answer 4

Dabster Entertainment OP

Aug ’17

I found it! Right in front of me.

0

Answer 5

mbeeds OP

Sep ’17

What was the answer?

0

Answer 6

hbomb OP

Sep ’17

Go to iTunes Connect > My Apps > Your app.
Under App Store, from the left pane, click on 1.0 Prepare for Submission. (Note that 1.0 may vary depending on your app version.)
Under General App Information, Rating may be edited.

2

Answer 7

SNDeveloper OP

Jan ’18

Is it the flow for a new app vs. app update? I think the question was pertaining to app updates.

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Answer 8

AlexEduIV OP

Aug ’20

The answer is pretty simple. In the 1.0 Preparing for submission Page make sure you've already selected a Build of your app. In the General Info section there will be App Icon, version, copyright. Right below the version number there will be Age Rating. Tap 'Edit' to set it.

1

Answer 9

Level Two Beards OP

Nov ’20

Ok the real answer is that you find it under prepare for submission -> scroll down to General Information where the app icon is, and there should be an edit button next to the age rating header.

It is actually confusing because the words are the same: to clarify, the location is
Prepare For Submission - > (scroll down to where the app icon is) General App Information

and NOT at:

General -> App information

4

Answer 10

ollyd87 OP

Jan ’21

We also have the same issue, it's been stuck on 'No rating' for a week now and we cannot release.

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Answer 11

tienlu OP

Feb ’21

Actually there is a super tiny link right after the "version" field that allow you to edit the ratings which is quite unnoticeable

0

Answer 12

charlesmadison OP

Mar ’21

My App is in the Ready to Sell mode
I still have no access to editing the app/age ratings
Can someone help?

0

Answer 13

paulsumit1993 OP

Apr ’21

Click on your app version that is being prepared for release - (x.x.x Prepare for submission)
Scroll down to Version
Just below Version, there is Age Rating and edit button besides it.

0

Answer 14

MattWeir OP

Nov ’21

Well I just spent a long time searching for this one too.

Go to the "prepare for submission" as described above.

In the left hand bar immediately under General, select App Information.

Now in the main section, under General Information, there is Age Rating. maybe command-F to find it to be sure. cheers

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Answer 15

goodempire OP

Nov ’21

Our case was we had just had our app approved and then published for the first time. That meant we had one release "1.0.0 Ready for sale". When looking at the age rating it just said view, and did not say edit. I couldn't find a way to edit this.

So I created a new release, named it 1.0.1, and just save it without any other changes/content in it. I Now had two releases and 1.0.1 was "Prepare for Submission".

Then I could go to the App Information -> Age Rating and it DID have the edit button.

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