"An Issue Occurred" when adding a credit card

Question

adam@micropixels OP

Created Feb ’20

Replies 21

Boosts 0

Views 7.5k

Participants 22

An Issue Occurred

Your request couldn’t be completed. Would you like to try again?

Most likely the website doesn't support redirects to bank website. Any idea how to solve it?

Answered by adam@micropixels in 676671022

I was able to solve it. It was the solution provided by guys from the engineering:

In the Billing page, enter the credit card information
Before clicking Save, open the browser Dev Tools:

Safari & Chrome: command-option-I, or,
Right click, Inspect Element

Click the Save button
Click the Continue button when the ‘Card Authentication’ pop-up displays
Click the Continue button at the bottom of your bank's detail page
If a blank page appears, please:

a) Right Click on the blank pop-up -> Inspect Element
b) Within the iframe element, open the html element, then open the body element.
c) Expand the script element, highlight the code, right-click and Copy as Text
d) Within the Dev Tools Console, paste the copied text at the console prompt
e) Within the pasted code, find PaRes: and change the single quotes at the start and end of the code to back tick (`). Be sure to only change these two single quotes.
f) Press enter
g) A response from your bank should be shown in the pop-up.

GL

Boost

Answer 1

cscmsd OP

Apr ’20

I am having the same issue now. did you find a way to fix this ?

2

Answer 2

armink OP

May ’20

Same issue here!

2

Answer 3

theeappboy OP

May ’20

me too! we need help

2

Answer 4

ollyd87 OP

Jun ’20

The same issue, we are essentially locked out of ads as Europeans.

2

Answer 5

MuscleHamster OP

Jun ’20

I'm also experiencing this!

1

Answer 6

tozakfikret OP

Aug ’20

I have same issue. I tried 2 credit cards but it didn't changed.

1

Answer 7

brianmunch OP

Sep ’20

same issue. I'm in Philippines, but have tried US credit card, US debit card.

1

Answer 8

cook OP

Oct ’20

Happened with me today. 2 different US-based credit cards and nothing works apparently.

https://developer.apple.com/forums/thread/64425

This problem has been going on for years it seems. Does Apple not care? They're literally refusing our money.

0

Answer 9

liamb OP

Oct ’20

Same here - tried two US credit cards, a US debit card and my Apple Card. Same error each time.

0

Answer 10

huync OP

Nov ’20

I have the same problem. Can't add a Visa card.

0

Answer 11

Amanukyan OP

Jan ’21

I had the same issue with two different card (Mastercard and Visa debit card) and I was frustrated by the error message ("An Issue Occurred"). But the message was more implicit in the response from the API call in the Chrome DevTools Network Activity inspector. The error was saying that I need to wait 24 hours before trying again after three failed attempts. I guess that the Mastercard failed for some reason and I clicked "try again" three times before trying the visa card. That's why I received the same error for the visa card. Then I tried again the visa card a day later and it worked.

So if you're having the same issue, I would suggest to look in the response from the API to see if there is more details about why it's failing.

0

Answer 12

aaasdasdasdasd OP

Jan ’21

same here

0

Answer 13

szlaur OP

Jan ’21

Did you solve this problem?

1

Answer 14

blippJoe OP

Feb ’21

I ran into this issue with a valid credit card (Apple / MasterCard). I was using Google Chrome as a browser.

This problem is resolved when I use Safari as a browser.

0

Answer 15

m.umitkaya OP

Apr ’21

I tried Safari too. The same issue occurs.

0

Answer 16

radox1 OP

Apr ’21

Same issue for me on a UK Mastercard (debit) from Mettle bank.

1

Answer 17

Hussain1982 OP

May ’21

I have same issue , and when I contacted Apple Search Ads they said They don’t accept prepaid card . I use same Prepaid Visa Card on search ads for years , and now I got renewal card but I can’t replace old one and save it . I use this card every where without issue even to buy ios apps from Apple Apps Store , but can’t use it for search ads !

1

Answer 18

adam@micropixels OP

May ’21

It took some time to get the response from guys from the support...

1

Answer 19

adam@micropixels OP

May ’21

Accepted Answer

I was able to solve it. It was the solution provided by guys from the engineering:

In the Billing page, enter the credit card information
Before clicking Save, open the browser Dev Tools:

Safari & Chrome: command-option-I, or,
Right click, Inspect Element

Click the Save button
Click the Continue button when the ‘Card Authentication’ pop-up displays
Click the Continue button at the bottom of your bank's detail page
If a blank page appears, please:

a) Right Click on the blank pop-up -> Inspect Element
b) Within the iframe element, open the html element, then open the body element.
c) Expand the script element, highlight the code, right-click and Copy as Text
d) Within the Dev Tools Console, paste the copied text at the console prompt
e) Within the pasted code, find PaRes: and change the single quotes at the start and end of the code to back tick (`). Be sure to only change these two single quotes.
f) Press enter
g) A response from your bank should be shown in the pop-up.

GL

1

Answer 20

animaonline OP

Nov ’21

I keep getting the same error, the support guys were unable to help me, however they sent me a link to this post, is this the kind of support you would expect from Apple?

1

Answer 21

AJcashmoney OP

May ’22

Most of the problem is that you try to add cards and failed for 3 times in 24h.

{error: {,…}, requestID: "43EC572373912A2DE4463D15002DD90F_1651755236199", status: "error"} error: {,…} errorCode: "2047" errorMsg: "You're allowed three credit or debit card change attempts in 24 hours. You must wait 24 hours before attempting to register a new card." internalErrorCode: "TORO-API-CC-CC008" requestID: "43EC572373912A2DE4463D15002DD90F_1651755236199" status: "error"

0